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Sunday, 26 May 2019

We do not believe that our reasonability ends just by selling our product, in fact that's when our engagement starts. We deliever the quality products and also we provide 24x7 online/offline service and support to our clients & customers.

During our product installation or following your installation, you may still have quires and questions, so it should be comforting to know that our support team will be on hand to help you. As a key part of our professional services team, our support team has access to all the information and expertise you are likely to need. Offering support services in various modes as follows.

Find a Support Partner

Our support partners offer a wide range of services and have the ability to scale and enhance products well as complement these skill with additional offerings.


Web Chat

Web chat support from our Winsoft Software Consultancy product specialist is also available during regular business hours.

E-Mail

You can e-mail your queries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our experts will respond with an appropriate solution.

Telephonic

Call our customer centre or your nearest Service Partner to get answers for your queries. All your queries, be it installation, configuration or product usage, will be clarified by our friendly support executives.

 On-site and Remote Support

Our vast network of highly competent Service Partners come with years of supporting our products, you can expect quality support either on-site or remotely (using remote communication software products).

The following are a small list of services that are available:

Installation and Implementation services: Installation and configuration of our products to suit your business requirements.

Data migration services: Import data from old versions or from other applications. Having data on legacy systems is no more a reason to worry! Further our partners will help you export data from our products to other business solutions easily and effectively.

Data synchronisation set-up and support: You can seek our Service Partners' help in setting up synchronisation of data between various offices across geographical locations to your head office.

On-site training: Require your staff to be trained for efficient use of our products? Our partners will be glad to discuss your requirements, customise a relevant training program and conduct this on-site!